Issue

"Error 500 - Sorry there appears to be an internal error" appears when requesting an actuarial certificate.

Cause

A non-member director does not have a date of birth entered into Class.

Resolution

Navigate to Fund Level > Fund > Fund Structure

1. Click on Non-member Trustee
2. If the Date of Birth is not entered, then enter details
3. Click Submit
4. Request the Actuarial Certificate again