Issue

How can I view a suspended fund in Class?

How can I reactivate a suspended fund?

Resolution

To view a suspended fund

Navigate to Business Level > Business > Browse Funds

1. Click on Filter
2. Select Suspended - a list of all suspended funds will be displayed 
   
   

To reactivate a suspended fund

1. Log a Support request which provides:
   • the name of the fund 
   • the reason for the reactivation

When reactivating a suspended fund, a reactivation fee and backdated fees apply.