Issue

How to reactivate a holding account that has previously been suspended?

Resolution

Navigate to Fund Level > Investments > Browse Holding Accounts

1. Tick the Show Suspended accounts checkbox at the top right of the screen as shown in the screen shot below
2. All the suspended accounts will now display with a status of Suspended
   
   
   
   
3. Click on the account that you wish to re-activate
4. Click Edit button at the top left of the screen as shown below
   
   
   
   
5. Click the Activate button which appears at the bottom of the screen as shown below 
   
   
   
   
6. The following message will appear at the top of the screen
   
   
   
   The account has now been reactivated.