Introduction

This page is designed to answer some of the commonly asked questions on the Class to XPLAN Data feed.

Activating the feed

How do I activate the feed?

Please refer to Class to XPLAN feed and follow the steps to activate the feed. Your Adviser will need to configure the feed on XPLAN to ensure the data is loaded into their account.

When will the feed start?

Once all the setup steps have been completed, the feed will activate the following day.

What funds or portfolios will be included in the data feed?

Any fund that your Adviser has been granted access to in Class will automatically be added to the data feed to XPLAN.

Why hasn't my feed activated?

Ensure that you have completed all the steps in Class to XPLAN feed and that the Adviser's Invitation Status is "Active" (i.e. they have accepted the invitation to client view) and access has been granted to the required funds or portfolios.

How do I add a fund or portfolio to the feed?

Once the Adviser using XPLAN has been granted access to a fund or portfolio in Class, it will automatically be added to the XPLAN feed. If an adviser has been granted access to a business or a brand, then any newly added funds in that business or brand will also be automatically added to XPLAN.

How do Class accounts appear in XPLAN?

XPLAN contains a function called ‘Do Not Import’ which allows a business to determine whether they wish to take the account feed from Class or direct from another provider, which can be applied to a single account or a range of accounts.

Should I keep the data feed directly from source in XPLAN, or use the account that comes from Class?

We recommend that customers review the accounts in XPLAN and decide in each case whether to use the data directly from the source financial institution, or to use Class' data. Data direct from source may be available earlier than Class' data, however we may provide more enriched data using our transaction rules and matching done on Class.

Users are able to choose which accounts are received direct from source and not using Class' data using the Do Not Import option available in XPLAN.

Transaction Data

What is included in the data feed?

The first time a fund or portfolio is added to XPLAN, it will receive a full history of cash, trade and income transactions back to the date the fund or portfolio was onboarded to Class. In addition, where the fund or portfolio was transferred onto Class, the feed will include transactions for the opening position parcels.

Cash transactions that have been matched on Class before they are sent in the feed will include a transaction category based on the event it was matched against to allow better classification and reporting of cash transactions in XPLAN.

Each day funds and portfolios will receive any transactions that were added, deleted or modified in Class. This ensures that XPLAN is kept up to date with any changes in the data in Class and ensure reporting is consistent between the two applications.