Issue

When I click on "Request Automated Valuation" the following error message appears:

An error occurred while requesting the automated valuation.

Cause

There are three reasons this error occurs:

• In Class, automated valuations are only available for residential properties.
• The property address is not stored in CoreLogic RP Data database
• The property address in CoreLogic RP Data database does not match the address in Class

Resolution

To resolve this issue you can:

1. Re-enter the address
2. Contact RPData to check the address or request the address be updated

Navigate to Fund Level > Transactions > Browse Investments

1. Click on the property
2. Click on Edit
3. Re-enter the address
4. Select the address from the drop-down list

If the address is not showing on the drop-down list, see below steps.

Property address not in or different to CoreLogic RP Data database

Contact RP data on service.enquiry@rpdata.com to check if the address is available and is residential property or to request the address be updated. In the email, state you are a Class user and include the type of property and the address of the property.