Issue

Why isn't GST calculated on the transactions for the property which is registered for GST?

Cause

This can be caused by several reasons as below:

1. The property has not been set up as a commercial property.
2. The property has been set up as commercial property but the fund policy has not been set with a GST status of registered.
3. The GST status was changed after the transactions were completed. 

Resolution

Check whether the property is set up as a commercial property

Navigate to Fund Level > Investments > Browse Holding Accounts 

1. Click on the property holding account
2. Check whether the Property Type is set to 'Commercial' 
3. If the Property Type is "Residential", click on Edit
4. From the popup screen, change the Property Type to "Commercial"
   
   

Check the GST status in Fund Policy:

Navigate to Fund Level > Settings > Fund Defaults

1. Review the GST Status for a particular financial year 
2. If the GST status is set to 'Non-Registered', click Edit to update the GST Status accordingly 
   

Resubmit the transactions which are related to this property:

Navigate to Fund Level > Transactions > Browse events

1. Group all business events by Type
2. Search for the required property transactions, for example, "Rental Statement"
3. Click on this business event 
4. From the business event pop-up screen, click on Edit 
5. Click on Save as Incomplete
6. Click on Submit.

The transaction should now reprocess and take the GST into consideration.