Issue

When I click on Request Automated Valuation the following error message appears:

'An automated valuation report is not available for this property. You can try requesting a valuation again in the future.'

Cause

There are different reasons this error message may display:

• The property has been incorrectly classified as residential when it is actually a commercial property
• It is a new or off the plan property
• The address which was verified but has now changed 
• Valuation providers have insufficient information to provide an automated valuation
• It has no history of being transacted on
• It is in a remote area where comparable sales are limited
• It has characteristics not commonly found such as a high number of bedrooms bathrooms, a swimming pool, landscaped garden etc.
• Recent changes to the property such as a subdivision

Resolution

1. Confirm that the property type is correct.

2. Revalidate the address:

Navigate to Fund Level > Investments > Browse Holding Account

1. Click on the property
2. Click on Edit
3. Re-enter the address
4. Select the address from the drop-down list

If the address is not showing on the drop-down list, see below steps.

Property address not in or different to property valuation providers' database

• Try to request a valuation in the future, especially if it is new/off the plan.
• For RP Data - you can e-mail service.enquiry@rpdata.com to check if the address is available or to check why an automated valuation estimate is unavailable. In the email, state you are a Class user and include the type of property and the address of the property.
• For PropTrack - contact Class Support and provide details of the property, entity requested in and address of the property. Class Support will liaise with PropTrack and provide a response to you.