The Help Centre
Knowledge Base
Need help resolving unexpected issues or errors? Our library of articles will guide you to the best solution.
- FAQ Newsletters
- Enhancements and Fixes
- API
- Business & Fund Management
- Data Feeds
- Members & Pensions
- Investments
- Transactions
- Trust
- Reports
- Lodgments
- TBAR
- Year End Processing
- COVID-19 Measures
- Technical Resources
- Class Policies
- Support Resources & Services
Members & Pensions
- Client View and Client Messaging: Summary of articles
- Client View message: "Class temporarily unavailable. We are performing scheduled maintenance....."
- Cumulative Available Unused Contribution Cap is nil
- Do I need to enter the member's retirement date when the fund is moved across to Class with an existing pension account?
- Error message - Please enter a valid locality
- Error message when client logging into Client View from an iPad using Safari in private mode
Investments
- Capital gains tax (CGT) relief
- Converting an investment created as a Custom Holding account to a security investment account
- Cryptocurrency: Air Drop
- Cryptocurrency: Full & Partial Transfer Between Exchange Platforms Using Custom Holding Account
- Cryptocurrency: Staking Rewards
- How do I combine Individual Investments into a One Line Wrap Account?
Foreign
- Converting Existing Foreign Securities to New Foreign Securities in the 4.9 Release
- FAQ: Foreign Assets
- Foreign Bank Account is not showing on Load Opening Balance
- Foreign Security: How to Process Foreign Tax withheld on Disposal
- How to set up a foreign government bond account
Corporate Actions
- Corporate Actions implemented in Class for the July 2024 Release
- Corporate Actions implemented in Class for the November 2023 Release
- Corporate Actions implemented in Class for the October 2023 Release
- Corporate Actions implemented in Class for the September 2023 Release
- Corporate Actions implemented in Class for the August 2023 Release
Transactions
- Franking credits and the 45 day rule
- How do I record Regulatory Fees as Deductible for tax purposes?
- How does Class calculate foreign exchange realised gain?
- How to adjust the Income Tax Payable account or the Income Tax Instalment account in the current financial year
- How to allocate Fund General Income/Expense to a specific member account
- How to enter Carried Forward Tax Losses missed at the Opening Balances
Member & Pension Transactions
- Request to delete Rollover event due to incorrect processing through SuperStream
- Anti-detriment payment
- Creating Transaction Rules for Pension Drawdowns (Proportional)
- Family Law Settlement: How to Rollover into the new Fund
- Family Law Settlement: How to process the rollover out for investment without triggering Capital Gain
Trust
- How do I transfer my Trusts from Class Trust to Class Portfolio?
- Trust: Summary of knowledge articles
- How the assets are valued in Class Portfolio or Class Trust
- GST not picked up in Trust for Accountancy Fee and Auditor Fee
- The element 'BeneficiaryDistributionItems' has incomplete content
- How to process off market transfer in Personal
Reports
- Exception Report error: One or more holdings in this fund have balance reconciliation errors
- Exception Report: Error messages
- Actuarial percentage not showing in Tax Accounting Reconciliation report
- Exception report error: ECPI Calculation Method Changing
- Exception Report Warning: Duplicate Security Issues - FIIG
- Exceptions Report error: Establishment Deed Date
Member Reports
- Electronic Service Address (ESA) smsfdataflow is valid for SuperStream
- Adjust Member Account Component: unable to update to "Preserved"
- Expense allocated to a member account does not appear in the Member Summary Report
- How can I check the breakdown for Mandated Employer Contribution and Voluntary Employer Contribution?
- How to get a list of all funds whose members have TRIS and need to lodge PAYG Payment Summary
Investment Reports
- Adjusted and Reduced cost base in Realised Capital Gains report
- AMIT cost base adjustment reallocation
- How to generate a report to show foreign tax credit details
- Investment Allocation Report: total assets do not match net assets in the Balance Sheet
- Investment Movement and Returns Benchmark Indexes
SMSF Annual Return
- The tax agent details do not pre-fill in the Annual Return, Section K
- How to fix the validation error in the SMSF Annual Return - Title is Invalid for a deceased member
- How to update the "Emphasis of Matter - Basis Of Accounting" paragraph of the SMSF Audit Report
- Member's balance in section F of Annual Return is different from the Statement of Financial Position
- Tax Agent details in section K does not match the Tax Agent details in Business Contact
SMSF Tax Return
- Annual Return Lodgment: Summary of knowledge articles
- How to lodge the Annual Return for a winding up SMSF before the end of that financial year
- How to export the SMSF annual return into MYOB AE Tax
- Newly Established SMSFs and Return Not Necessary
- FAQ - How do I amend an SMSF Annual Return in Class?
Trust Income Schedule
- Trust Income Schedule - VR.ATO.SMSFAR.W00005-NULL-Ensure Gross distributions from trusts income is declared when Distributions to Beneficiaries of Trust schedule is provided
- Trust Income Schedule for SMSF
- Trust Income Schedule Validation Messages
- Trust Income Schedule Fields Mapping
- How does Class auto-populate the Trust Income Schedule when the distribution events don't equal the distribution Tax Statement?
Year End Processing
- Period Update error: Wind up fund
- Contribution Reserve and Request to Adjust Concessional Contribution (from 2015 FY onwards)
- Example of Contribution Reserve and Request to Adjust Concessional Contribution (from 2015 FY onwards)
- Family Law Settlement: How to take up Investments in the Rollover in Fund
- FAQ - Scan & Save
- How do I clear the roundings in the GST account?
Periodic Processing
- Period Update error and warning messages: Summary
- Election of ECPI calculation methods
- A Winding up fund has a tax refund position, how to update the Statement of Financial Position
- Actuarial Certificate: Bad request or Internal 500 error message when requesting
- Adjust Member Benefit Allocation - Negative Member's Balance
COVID-19 Measures
- LRBA Repayment Relief Documentation
- Rental Relief Documentation
- Early Access to Super Documentation
- How to adjust Subsequent Events paragraph in the Audit Representation Letter regarding the financial impact of COVID-19
- Super Related COVID-19 Measures - FAQs
- Class Automatically Updates Minimum Pension Amount for 2019/20 Pension Reviews
Members & Pensions
- Client View and Client Messaging: Summary of articles
- Client View message: "Class temporarily unavailable. We are performing scheduled maintenance....."
- Cumulative Available Unused Contribution Cap is nil
- Do I need to enter the member's retirement date when the fund is moved across to Class with an existing pension account?
- Error message - Please enter a valid locality
- Error message when client logging into Client View from an iPad using Safari in private mode
Investments
- Capital gains tax (CGT) relief
- Converting an investment created as a Custom Holding account to a security investment account
- Cryptocurrency: Air Drop
- Cryptocurrency: Full & Partial Transfer Between Exchange Platforms Using Custom Holding Account
- Cryptocurrency: Staking Rewards
- How do I combine Individual Investments into a One Line Wrap Account?
Transactions
- Franking credits and the 45 day rule
- How do I record Regulatory Fees as Deductible for tax purposes?
- How does Class calculate foreign exchange realised gain?
- How to adjust the Income Tax Payable account or the Income Tax Instalment account in the current financial year
- How to allocate Fund General Income/Expense to a specific member account
- How to enter Carried Forward Tax Losses missed at the Opening Balances
Trust
- How do I transfer my Trusts from Class Trust to Class Portfolio?
- Trust: Summary of knowledge articles
- How the assets are valued in Class Portfolio or Class Trust
- GST not picked up in Trust for Accountancy Fee and Auditor Fee
- The element 'BeneficiaryDistributionItems' has incomplete content
- How to process off market transfer in Personal
Reports
- Exception Report error: One or more holdings in this fund have balance reconciliation errors
- Exception Report: Error messages
- Actuarial percentage not showing in Tax Accounting Reconciliation report
- Exception report error: ECPI Calculation Method Changing
- Exception Report Warning: Duplicate Security Issues - FIIG
- Exceptions Report error: Establishment Deed Date
Year End Processing
- Period Update error: Wind up fund
- Contribution Reserve and Request to Adjust Concessional Contribution (from 2015 FY onwards)
- Example of Contribution Reserve and Request to Adjust Concessional Contribution (from 2015 FY onwards)
- Family Law Settlement: How to take up Investments in the Rollover in Fund
- FAQ - Scan & Save
- How do I clear the roundings in the GST account?
COVID-19 Measures
- LRBA Repayment Relief Documentation
- Rental Relief Documentation
- Early Access to Super Documentation
- How to adjust Subsequent Events paragraph in the Audit Representation Letter regarding the financial impact of COVID-19
- Super Related COVID-19 Measures - FAQs
- Class Automatically Updates Minimum Pension Amount for 2019/20 Pension Reviews
Class Education
On-demand training courses and webinars to help you get the most from Class.
Click here