This FAQ provides information on the following:
What's covered
Can I connect to ETF & Managed Funds' Investments?
ETF's are supported under a Broker. Managed Funds are currently not available.
What information can I get from Connect Share Registries?
Historical monthly holding balances and ownership details for each security. At this stage unit movements, corporate actions details and documents are not yet available.
Set up & troubleshooting connections
Can I activate at the Business level?
No, at this stage, the Share Registry activation is done at the Entity level.
What postcode displays on the Connect Share Registries screen?
The default postcode displayed on the Connect Share Registries screen in Class is pulled from the postcode recorded under Fund Details > Contact Details > Mailing Address.
If this postcode differs from the one in the actual registry data, please manually update the postcode on the Connect Share Registries screen in Class.
Will a change of postcode in the Fund Contact Details section of Class update the Connect Share Registries screen and subsequently the connection to the Registry?
No. When first accessing the Connect share registries screen, the postcode defaults to the one from the Fund Contact Details. Any subsequent changes to the postcode in the Fund Contact Details will not update the Connect share registries screen. You will need to disconnect and reconnect using the new postcode.
Additionally, changing the postcode on the Connect share registries screen will not update the postcode in the Fund Contact Details.
Does Registry Connect work if there are two holdings of the same security with different sponsoring brokers?
If you have multiple securities with different holders, you can obtain the share registry balance for both as long as they are separated in Class and linked to the correct broker or issuer sponsor.
Which holding accounts will be included in the Broker (CHESS) sponsored table?
Existing Broker Feeds will be visible.
Directly Held, delisted and suspended securities will not be visible in this table.
Why does the Broker Account not appear in the Broker (CHESS) sponsored table?
Some broker and platform accounts issue a HIN but have a mix of holding accounts managed by the registry and are held in custody. The Broker accounts which will not appear but will be supported in the near future are the following:
- Ord Minnett PARS
- Evans & Partners
- Praemium V2
- JB Were
- Stake (Hellostake)
Can I connect to the Share Registries if the Broker feed is not activated yet?
Yes, you can connect to Share Registries even if a Broker feed is not active, however you must link each Holding Account to the Broker feed in Class first before establishing the registry connection in order to receive information for each security.
Do I need to disconnect & reconnect Share Registries for an active Broker feed each time a new security is purchased ?
No, Class will automatically retrieve share registry details for any newly purchased securities that are linked to an active Broker feed each month. As the active broker feed automatically creates new securities, you do not need to do anything to receive the updated share registry information for these new securities.
Why are some of the holdings missing from Share Registries even though the HIN number looks correct?
Cause 1: Number of 0s in HIN/SRN
HIN/SRN number required by a Share Registry must meet a certain length to be accepted by the Registry. For example, a Registry may accept a HIN/SRN with 'X'/ 'I' followed by either 9 or 10 digits, but another may only accept a HIN/SRN with 'X'/ 'I' followed by exactly 10 digits.
Solution: To resolve this particular issue, you may need to Disconnect the holding > Add in an extra leading 0 in the numerical component of your HIN number > Reconnect again.
Cause 2: Holding switched share registry
Holding has changed the share registry but the share registry picked up in Class is still the old one. Class updates registries for securities monthly.
Solution: Wait until he next monthly balance. If it hasn't come through contact Class support.
Cause 3: If Broker (CHESS) sponsored is used, incorrect holdings linked to the broker account
Some holdings linked to the broker account might not belong to this broker account (not using this HIN).
Solution: Review linked holdings in Feeds console > Untick holdings don't belong to this broker account > Connect share registries again.
My Computershare HIN and postcode are correct but it's still returning as failed! How do I fix it?
This is an infrequent issue where Computershare may have two or more addresses attached to the HIN/security of the Fund. Please raise a support request for the impacted fund and the Class team will work to resolve this with Computershare.
Monthly holding balances
How frequently are the Holding Balance data updated from the Registry?
Monthly on the last day of the month. This is visible in Class on the 4th day of the next month.
How far back can I obtain historical monthly balances for?
Two financial years, this includes the current financial year and the previous. It is also possible to receive this information for the period before the Class on system date.
What should I do to if an entity doesn't have historical monthly balances available?
Historical monthly balances won't load if there was an issue obtaining the first month of data after a connection e.g. because securities were not correctly linked. To resolve this you can disconnect and reconnect from the Connect Share Registry page.
Other
Can my auditor rely on the data available from the Share Registries?
Yes, Class has a direct connection to the Share Registries to ensure data accuracy. Both quantity and ownership details can be reviewed for each security that has been successfully connected to a Share Registry.
Is there a report available that displays registry balances for audit purposes?
Not at this stage but we are evaluating the requirements to ensure it will meet auditing and compliance needs and will provide an update in the future.