Issue

You have matched a SuperStream Rollover or Release Authority event to the cash transaction however there is a Fund Suspense item along with Member Receivable (Asset) or Member Payment/Lump Sum (Liability) showing in Statement of Financial Position. 

Cause

There is a current known issue when using the Fit to Date function for SuperStream Events. It results in the event not being correctly matched in the first instance.

Resolution

If the Financial Year has been closed, you will need to reopen the year. You should NOT rollback any tax finalisation or period updates.

1. Navigate to Transactions > Browse Events > Group by: Type. Search for Rollover in/Out that has used Fit To date > click on the Matched: Cash link 
2. Click 'Unmatch' on top right icon
3. Navigate to Transactions > Match Transactions >  find the Cash out and Rollover or Release Authority business event and match again
4. Go to Reports >Statement of Financial Position. You should now see that there are no Fund Suspense amounts or Member Receivables/Member Liabilities.
5. You can now close the financial year (if required)