Congratulations on your decision to move to Class!
Before you get started, there are some steps that you can start thinking about now to ensure your onboarding experience is as smooth as possible.
You may want to consider appointing a project manager to manage the project at a high level, and allocate resources accordingly per the below.
Business Code Setup
By default, you will be setup with one business code. However, in the following scenarios you may want to add additional business codes:
- If you would like to isolate certain funds and restrict access to them (e.g. partner funds)
- If you have multiple offices and have different settings/funds/contacts for the funds held in these offices
- If you do administration for multiple businesses and have different settings/funds/contacts for the funds held in these businesses
Note that you will need to enter your business settings and contacts for each of the businesses that are created.
If you would like to set up additional businesses, please let your Consultant know.
Access Controller Set up
An Access Controller has the highest access rights in Class. They are the only users who are able to add and remove access to Class. We generally recommend that each business has more than one access controller. You should consider who you would like to appoint as access controllers for your business.
Only Class consultants/support staff will be able to add additional access controllers. An existing access controller in the business must make this request.
Planning Your Transition
You should review the article on planning your transition to give you some idea of the recommended approach to transitioning your funds.
You might want to appoint a transitions expert to run the transitions project. They should:
- Familiarise themselves with the Transitions Management System (online system for providing data files securely to the transitions team)
- Review and understand the data requirements by looking at the relevant data checklist
- Start to put together a fund list with priority of transition
You may also consider providing data feeds information (such as BSB/Account numbers and broker/wrap account numbers) at the time of transition. This will make the data feed activation project easier.
Planning Data Feed Activation
Data feeds are critical to ensuring that you are gaining the most efficiencies from the system.
You might want to appoint a data feed expert to run the data feed activation project. They should:
- Complete the Data Feed training module.
- Familiarise themselves with the Data feeds overview and Introduction to Data Feeds help center articles
- Understand how the feeds console works, at both a fund level and a business level.
The data feed activation project does not necessarily need to be done by an accountant or SMSF specialist, so you might consider appointing someone from a different part of your business e.g. the admin/reception team.
Maximising your time with your Consultant
Your Consultant will be with you for the first 90 days of your Class journey. They will be the first point of contact with any issues you have in this time. In order to maximise this time, you might want to consider the following:
- Complete any required tasks prior to your meetings. This will reduce time spent on administrative tasks and allow the consultant to focus on more value add topics.
- Don't be afraid to get stuck in and start processing transactions. You learn more when you make a mistake, and you are able to reverse almost anything that you do in Class.
- Self help as much as possible. The more familiar you are with the system the easier it will be to learn how to efficiently administer funds.
- Complete the training modules, and ensure that this is rolled out to the rest of the team (if applicable). This will ensure that the queries you are raising are not basic issues that are covered in the modules, and more complex or best practise queries.
- Try to stick to the timeline as suggested by your Consultant. This will ensure that they are able to cover the relevant topics when you need that information.
- Make use of resources such as the Help Center, Walk Me and the monthly webinars to round out your knowledge of Class.