Can I include external documents for electronic signature?

Yes, after generating the Class documents, click the Send for Signature button and you will be redirected to the docusign page, where you can then upload external documents to the same ‘envelope’ for your clients to review and sign electronically.

Who can use the electronic signature feature in my business? 

Users with read and write permission under business scope (not restricted to brand or fund level) to the Class application will have access to send documents and track electronic signatures.

Read only users like Auditors, are not able to send an envelope or perform any other electronic signature related activities like delete a draft, cancel a request or resend.

Can I see all the electronic signature requests created for my business?

Yes. You can navigate to the Business level > Signature Tracking and apply the ALL filter.

Can I send an envelope to two recipients with the same email address?

Yes it is recommended that you consider using a unique access code or phone authentication to help you identify the recipient.

How can I add an access code for the trustee to access the document?  

Once you are redirected to docusign after triggering send for signature from Class, you can click Customize and select Add access code to enforce an access code requirement. You can relay the code in any way you wish, such as by phone or in separate email communication. 

How can I add Phone Authentication for the trustee to access the document?

Once you are redirected to docusign after triggering send for signature from Class, you can click Customize and select Add identity verification and enter recipient's phone number as Identity Verification to enforce one-time passcode requirement. This identity verification method is free to use.

The recipients will be able to authenticate with their phone number via SMS or a phone call when opening the envelope. 

What can I do if the recipients fail the authentication? 

Once the access code is enforced, the recipients have up to 3 attempts to enter the correct code to access the document. If they fail the authentication, the envelope status will change to Authentication Failed and the access to the envelope will be locked.

You can identify these errors by going to the Signature Tracking screen at Business or Fund level and viewing the All status. 

You can then click on the action icon () on the right and Resend the envelope to the recipients to give them another chance to pass authentication. Please ensure you take note of the access codes and communicate these to the recipients. 

If I can't finish sending out the envelopes in one go, can I retrieve the draft later? 

Yes. An envelope will be created in the draft state automatically if you click send for signature and stop the process before sending the envelope. 

• If the draft was created from the single report, you can go to the Signature Tracking screen and use the Draft filter to retrieve and continue editing. 
• If the draft was created from a report pack, you have two ways to retrieve the draft:
  • On the Signature Tracking screen, click on the Draft filter. This can be done at either the business or fund level.
  • On the Report Pack history in the fund
    • Navigate to Report > Run Report Package
    • Select the report pack and Click on History
    • Click Refresh
    • Click Continue with Draft for the record you want to retrieve for editing

Draft envelopes are stored for 30 days from the date they were created. After 30 days, drafts are automatically deleted and removed from the Signature Tracking screens. You can track the expiry date for envelopes that are in the draft state.

What can I do if I made a mistake in the report I sent and would like to cancel the request for electronic signatures?

In the Signature Tracking screen, find the request that you want to cancel, then click on the action icon on the right and select Cancel Request. 

Once this is done, it cancels all outstanding signing activities. Recipients who have not yet signed can no longer view or sign the document (the link in the email is deactivated). Recipients who have either finished signing or whose turn it is to sign receive an email telling them that the request is cancelled. Note: you can add a reason for the cancellation for inclusion in the email notification. 

How can I get the audit trail for the electronically signed document? 

Every document signed via docusign comes with a Certificate of Completion that provides proof of the signing process for all parties to the transaction. This certificate includes an audit trail illustrating: who signed, timestamps detailing when and where each person signed, and the completed document itself.

You can download the signed documents and Certificate of Completion via the Signature Tracking screens in Class. The recipients will be able to download this when they access the completed document via the email notification sent by docusign. 

When to use resend?