Issue
Why is the total income recorded in my fund different from the income according to Announcement Data for some securities?
Cause
Announcement data gets the holding quantity from the Data Feeds.
When there is a difference in the holding quantity between the ledger and the feeds data, the total income at certain announcement dates will differ.
To confirm this:
Navigate to Fund Level > Investments > Browse Holding Accounts.
- Click on the ellipsis next to the holding account.
- Click on Reconciliation
Resolution
The resolution depends on whether:
Scenario 1: Ledger Data is correct
Scenario 2: Feed Data is correct
Ledger data is correct.
Raise a Support Request to advise us to either:
- Clear the feed balance to zero, or
- Escalate this issue to the Feed Provider
Feed data is Correct.
Navigate to Fund Level > Investments > Browse Holding Accounts.
- Click on the ellipsis next to the holding account.
- Click on Reconciliation
- Review and adjust missing Capital Holding Transactions