This page will guide you through the SuperStream Error Messages and how to resolve it. It includes as section on:
Rollover Out
| Error Code | Description | Reason | Required Action |
SUPER.GEN.RLVR.11 |
The sum of the tax components and the sum of the preservation amounts are not equal to the payment amount received.
|
The member balance has been changed for the Full Rollover Out amount, between when it was initiated to the time of Confirm Payment. This could be due to failure to Commute Pension to Accumulation prior to the initiation or Member Contribution event received after the initiation |
|
082, |
Target electronic service address <value> is for SMSF however the target ABN appears to be for an APRA fund |
The receiving fund details has been selected as SMSF while entering APRA fund details
|
This requires a new Rollover Out notification with correct receiving fund details |
|
SUPER.GEN.GEN.2 |
Unique Superannuation Identifier {usi} not known to Superannuation entity ABN {abn} |
The APRA fund may have outdated USI against the ABN
|
Please check APRA fund ABN and USI and re-process the Rollover Out |
|
SUPER.GEN.GEN.11 |
ABN {abn} not known to the Message Receiver
|
The USI is either changed or the ABN is no longer accepting rollovers |
Please check APRA fund ABN and USI and re-process the Rollover Out |
|
022, 027, 059 |
Gateway unable to determine the fund register from target USI<value> |
The Receiving fund details for the APRA fund have been entered incorrectly |
Please check and confirm the APRA fund ABN and the USI and re-process the Rollover Out |
|
023, 024 |
BSB: <value>, BSB in fund register: <value> Bank account number: <value>, Bank account number in fund register:<value> |
The information registered for the APRA fund doesn't match the notification
|
Please contact the APRA fund to confirm the ABN, USI, BSB and Account Number |
Rollover In
| Error Code | Description | Reason | Required Action |
SUPER.GEN.GEN.7 |
pyde.02.00:AddressDetails.Postcode.Text MUST be provided if pyde.02.08:AddressDetails.Country.Code is set to au |
The member's contact details are missing the valid Australian Postcode.
|
Navigate to Fund, enter the valid Australian Postcode/Address and re-process the Rollover In. |
|
048, 027 |
Target ABN <value> is linked to multiple USIs in FVS Cannot find a FVS/SMSF P-Mode record in the database for target ABN: <value> |
The Transferring Fund Details has been selected as SMSF, however the ABN entered is for an APRA Fund |
Re-process the Rollover in using correct SMSF details. |
120 |
The target fund does not support MIG3 rollover messages. |
The Receiving Fund Details has been selected as SMSF, however, the ABN used is for Non-SMSF entity e.g. Australian Taxation Office ABN |
Re-process the Rollover in using correct APRA fund or SMSF details |
Both Rollover In & Out
| Error Code | Description | Reason | Required Action |
SUPER.GEN.RLVR.6 |
Rollover could not be processed due to rules within Superannuation fund |
This rejection message is received when the Rollover In/Rollover Out has been rejected by the other fund
|
Please refer below for further details. |
SUPER.GEN.RLVR.9 |
The account for the provided member identifier has been closed |
This rejection message is received when the Rollover In/Rollover Out has been rejected by the other fund.
|
Please refer below for further details. |
SUPER.GEN.GEN.21 |
Member not found with supplied information |
This rejection message is received when the Rollover In/Rollover Out has been rejected by the other fund. |
Please refer below for further details. SUPER.GEN.GEN.21 - Member not found with supplied information |
SUPER.GEN.GEN.25 |
Unable to verify SMSF information |
This rejection message is received when the Rollover In/Rollover Out has been rejected by the other fund. |
Please refer below for further details. SUPER.GEN.GEN.25 - Unable to verify SMSF information |
SUPER.GEN.GEN.26 |
Unable to verify SMSF information |
This rejection message is received when the Rollover In/Rollover Out has been rejected by the other fund. |
Please refer below for further details. SUPER.GEN.GEN.26 - Unable to verify member |
What's Next?
Learn more about SuperStream status in detail in Rollover & Release Authority Statuses