This page will guide you through the common SuperStream Error Messages and how to resolve it. It includes as section on:
Success Messages
| Code | Description | Applicable Transactions |
|---|---|---|
| SUPER.GEN.RLVR.2 | Rollover Process successful | Rollover In, Rollover Out and Release Authorities |
| SUPER.GEN.CNTRBTN.20 | Member was successfully verified | Member Verification Request |
Contributions
| Error Code | Description | Reason | Required Action |
|---|---|---|---|
SUPER.GEN.CNTRBTN.21 |
The ABN (abn) of the SMSF is not known to the Message Receiver |
The rejection message is received when the SMSF's ABN cannot be found in Class. |
Please make sure the correct SMSF's ABN has entered in Class and its registered ESA is "smsfdataflow". |
| SUPER.GEN.GEN.21 | Member not found with supplied information |
|
|
| SUPER.GEN.GEN.22 | No longer a member of the fund | The rejection message is received when the member is no longer active in the SMSF in Class. |
Verify that the member is active in Class and does not have a leave fund date entered. |
For help troubleshooting common Member Verification Request or Contribution errors refer to the article here.
Rollover Out
| Error Code | Description | Reason | Required Action |
|---|---|---|---|
SUPER.GEN.RLVR.11 |
The sum of the tax components and the sum of the preservation amounts are not equal to the payment amount received.
|
|
|
082, |
Target electronic service address <value> is for SMSF however the target ABN appears to be for an APRA fund |
The receiving fund details has been selected as SMSF while entering APRA fund details
|
This requires a new Rollover Out notification with correct receiving fund details |
|
SUPER.GEN.GEN.2 (Removed under Contribution Standard V3) |
Unique Superannuation Identifier {usi} not known to Superannuation entity ABN {abn} |
The APRA fund may have outdated USI against the ABN.
|
Please check APRA fund ABN and USI and re-process the Rollover Out |
|
SUPER.GEN.GEN.11 |
ABN {abn} not known to the Message Receiver
|
The USI is either changed or the ABN is no longer accepting rollovers |
Please check APRA fund ABN and USI and re-process the Rollover Out |
|
022, 027, 059 |
Gateway unable to determine the fund register from target USI<value> |
The Receiving fund details for the APRA fund have been entered incorrectly |
Please check and confirm the APRA fund ABN and the USI and re-process the Rollover Out |
|
023, 024 |
BSB: <value>, BSB in fund register: <value> Bank account number: <value>, Bank account number in fund register:<value> |
The information registered for the APRA fund doesn't match the notification
|
Please contact the APRA fund to confirm the ABN, USI, BSB and Account Number |
Rollover In
| Error Code | Description | Reason | Required Action |
|---|---|---|---|
SUPER.GEN.GEN.7 |
pyde.02.00:AddressDetails.Postcode.Text MUST be provided if pyde.02.08:AddressDetails.Country.Code is set to au |
The member's contact details are missing the valid Australian Postcode.
|
Navigate to Fund, enter the valid Australian Postcode/Address and re-process the Rollover In. |
|
048, 027 |
Target ABN <value> is linked to multiple USIs in FVS Cannot find a FVS/SMSF P-Mode record in the database for target ABN: <value> |
The Transferring Fund Details has been selected as SMSF, however the ABN entered is for an APRA Fund |
Re-process the Rollover in using correct SMSF details. |
120 |
The target fund does not support MIG3 rollover messages. |
The Receiving Fund Details has been selected as SMSF, however, the ABN used is for Non-SMSF entity e.g. Australian Taxation Office ABN |
Re-process the Rollover in using correct APRA fund or SMSF details |
Both Rollover In & Out
| Error Code | Description | Reason | Required Action |
|---|---|---|---|
SUPER.GEN.RLVR.6 |
Rollover could not be processed due to rules within Superannuation fund |
This rejection message is received when the Rollover In/Rollover Out has been rejected by the other fund
|
Refer the KB for further details. |
SUPER.GEN.RLVR.9 |
The account for the provided member identifier has been closed |
This rejection message is received when the Rollover In/Rollover Out has been rejected by the other fund.
|
Refer the KB for further details. |
SUPER.GEN.GEN.21 |
Member not found with supplied information |
This rejection message is received when the Rollover In/Rollover Out has been rejected by the other fund. |
Refer the KB for further details. SUPER.GEN.GEN.21 - Member not found with supplied information |
SUPER.GEN.GEN.25 |
Unable to verify SMSF information |
This rejection message is received when the Rollover In/Rollover Out has been rejected by the other fund. |
Refer the KB for further details. SUPER.GEN.GEN.25 - Unable to verify SMSF information |
SUPER.GEN.GEN.26 |
Unable to verify SMSF information |
This rejection message is received when the Rollover In/Rollover Out has been rejected by the other fund. |
Refer the KB for further details. SUPER.GEN.GEN.26 - Unable to verify member |
What's Next?
Learn more about SuperStream status in detail in Rollover & Release Authority Statuses