This page will guide you through the details and action you need to take for each of the statuses displayed in the Rollovers and Release Authorities dashboard. It covers the status for the following three types:
Navigate to Business Level > Transactions > Rollovers & Release Authorities
Rollover In
| Status | Description |
| Request Processing | The Rollover In is being processed in the background. You need to wait for the processing to be finalised. |
| Request Failed | There was an error processing the Rollover In request. You need to contact Class Support to have the issue investigated. |
| Request Sent | The Rollover In request has been sent to the Transferring Fund. You need to wait until a response is received from that fund. |
| Request Rejected | The Rollover In request was rejected by the Transferring Fund. You need the member to verify the rollover details and if the Rollover In is still required, you need to initiate the Rollover again. |
| Unmatched |
The Transferring Fund has processed the Rollover In and has transferred the payment to the Receiving Fund's bank account. You need to confirm that the payment is in the bank account and match it to the Rollover In business event in Class. Once the payment has been received and matched you need to click "Confirm Rollover". If the payment has not been received you need to reject the rollover by clicking "Reject Rollover" and select the appropriate reason. |
| Invalid | The was an error initiating the Rollover In. You need to contact Class Support to have the issue investigated. |
| Cancelled | The Rollover In has been cancelled by the Class Fund. No further action is required. |
| Complete | The Rollover In is complete. No further action is required. |
Rollover Out
| Status | Description |
| Pending user action |
A Rollover Out request has been received for the Fund but we have been unable to match the details in the Request to a member. If the details are for a member of the fund, you will need to update the member details in Class to match those in the request and Continue with the Rollover. Otherwise you need to Cancel the rollover - this will send a response back to the Receiving fund to indicate that the details in the message could not be matched to a member. |
| Request Error | The request to Rollover Out has been rejected by the fund on Class. No further action is required. |
| Request Received |
A Rollover Out request has been received and has been matched to a member of the Fund. If the request is invalid, you will need to cancel the Rollover by selecting a reason- this will send a response back to the Receiving fund to indicate that the request was rejected. If the request is valid you will need to arrange for the Trustees to make the payment to the Receiving Fund based on the details displayed. Once the Trustees have confirmed that the payment has been made, you will need to click "Confirm payment" to send a confirmation message back to the Receiving Fund. |
| Request Pending | The Rollover Out has been initiated in Class and is being processed in the background. No further action is required until this processing is complete. |
| Rollover Invalid | A Rollover Out initiated in Class has failed in background processing. You need to contact Class Support to have the issue investigated. |
| Rollover Cancelled | The Rollover Out has been cancelled by the fund on Class. No further action is required. |
| Payment Not Confirmed | The Rollover Out payment has been made to the Receiving Fund but they have not yet confirmed receipt of the Payment. |
| Request Rejected | The Rollover Out request was rejected by the fund on Class. No further action is required. |
| Complete | The Rollover Out is complete. No further action is required. |
| Payment Error | The Receiving Fund has advised that there was an error with the payment sent to them. This workflow is complete. If the rollover needs to be processed the Member will need to initiate the rollover again. |
| Request Failed | There was an error processing the Rollover Out request. You need to contact Class Support to have the issue investigated. |
Release Authority
| Status | Description |
| Initiation Pending |
A Release Authority request has been received from the ATO and is being processed in the background. No further action is required until this processing is completed. |
| Request Error |
The Release Authority request has been rejected by the Class Fund. No further action is required. |
| Request Received |
A Release Authority request has been received from the ATO and has been matched to a member of the Fund. If the request is invalid, you will need to cancel the Release Authority by selecting a reason- this will send a response back to the ATO to indicate that the request was rejected. If the request is valid you will need to arrange for the Trustees to make the payment to the ATO based on the details displayed. Once the Trustees have confirmed that the payment has been made, you will need to click "Confirm payment" to send a confirmation message back to the ATO. |
| Request Rejected | The Release Authority request was rejected by the Class Fund. No further action is required. |
| Complete |
The Release Authority is complete. No further action is required. |
| Payment Error | The ATO has advised that there was an error with the payment sent to them. This workflow is complete. If the Release Authority needs to be processed the Member will need to initiate in again. |
| Payment Not Confirmed | The Release Authority payment has been made to the ATO but they have not yet confirmed receipt of the Payment. |
| Request Failed |
There was an error processing the Release Authority request. You need to contact Class Support to have the issue investigated. |
What's Next?
Learn more about SuperStream Rollovers & Release Authorities emails and ensure your funds are Superstream ready with our FAQ's and Checklist