This page will guide you through the common SuperStream Error Messages and how to resolve it. It includes as section on:
Success Messages
| Code | Description | Applicable Transactions |
|---|---|---|
| SUPER.GEN.RLVR.2 | Rollover process successful | Rollover In, Rollover Out and Release Authorities |
| SUPER.GEN.CNTRBTN.20 | Member was successfully verified | Member Verification Request |
Contributions
| Error Code | Description | Reason | Required Action |
|---|---|---|---|
| SUPER.GEN.CNTRBTN.21 | The ABN of the SMSF is not known to the Message Receiver | This rejection message is received when the SMSF's ABN cannot be found in Class. |
Make sure the correct ABN for the SMSF is entered in Class. Confirm its registered ESA is set to "smsfdataflow". |
| SUPER.GEN.GEN.21 | Member not found with supplied information |
Member's TFN was provided but does not match in Class, or No member TFN provided and member DOB and surname do not match |
Check that the member's TFN is correctly recorded. Check that the member's DOB and surname match exactly between the payroll software and Class. |
| SUPER.GEN.GEN.22 | No longer a member of the fund | This rejection message is received when the member is no longer active in the SMSF in Class. | Verify that the member is active in Class and does not have a leave fund date entered. |
For help troubleshooting common Member Verification Request or Contribution errors refer to the article here.
Rollover Out
| Error Code | Description | Reason | Required Action |
|---|---|---|---|
| SUPER.GEN.RLVR.11 | The sum of the tax components and the sum of the preservation amounts are not equal to the payment amount received. | The member balance changed for the Full Rollover Out amount between when it was initiated and when payment was confirmed. This can occur if Commute Pension to Accumulation was not completed before the rollover was initiated, or if a member contribution was received after the rollover was initiated. |
If payment has been made, re-process a new Rollover Out request for the amount that matches the exact cash amount transferred to the other super fund. If payment has not been made, re-run the period update, then re-process a new Rollover Out request. |
| 082, 114 | Target electronic service address <value> is for an SMSF, however the target ABN appears to be for an APRA fund | The receiving fund details were entered as an SMSF while entering APRA fund details. | Submit a new Rollover Out notification with the correct receiving fund details. |
| SUPER.GEN.GEN.2 (removed under Contribution Standard V3) |
USI {usi} not known to superannuation entity ABN {abn} | The APRA fund may have an outdated USI recorded against the ABN. | Check the APRA fund's ABN and USI, then re-process the Rollover Out. |
| SUPER.GEN.GEN.11 | ABN {abn} not known to the Message Receiver | The USI has changed, or the ABN is no longer accepting rollovers. | Check the APRA fund's ABN and USI, then re-process the Rollover Out. |
| 022, 027, 059 | Gateway unable to determine the fund register from target USI <value> | The receiving fund details for the APRA fund were entered incorrectly. | Check and confirm the APRA fund's ABN and USI, then re-process the Rollover Out. |
| 023, 024 | BSB: <value>, BSB in fund register: <value> Bank account number: <value>, bank account number in fund register: <value> |
The information registered for the APRA fund does not match the notification. | Contact the APRA fund to confirm the ABN, USI, BSB and account number. |
Rollover In
| Error Code | Description | Reason | Required Action |
|---|---|---|---|
| SUPER.GEN.GEN.7 | pyde.02.00: AddressDetails.Postcode.Text must be provided if pyde.02.08: AddressDetails.Country.Code is set to AU | The member's contact details are missing a valid Australian postcode. | Navigate to Fund, enter a valid Australian postcode and address, and re-process the Rollover In. |
| 048, 027 | Target ABN <value> is linked to multiple USIs in FVS Cannot find an FVS/SMSF P-Mode record in the database for target ABN: <value> |
The transferring fund details were entered as an SMSF, however the ABN entered is for an APRA fund. | Re-process the Rollover In using the correct SMSF details. |
| 120 | The target fund does not support MIG3 rollover messages. | The receiving fund details were entered as an SMSF, however the ABN used is for a non-SMSF entity, for example the Australian Taxation Office ABN. | Re-process the Rollover In using the correct APRA fund or SMSF details. |
Both Rollover In & Out
| Error Code | Description | Reason | Required Action |
|---|---|---|---|
| SUPER.GEN.RLVR.6 | Rollover could not be processed due to rules within the superannuation fund | This rejection message is received when the Rollover In or Rollover Out has been rejected by the other fund. | Refer to SUPER.GEN.RLVR.6 - Rollover could not be processed due to rules within Superannuation fund |
| SUPER.GEN.RLVR.9 | The account for the provided member identifier has been closed | This rejection message is received when the Rollover In or Rollover Out has been rejected by the other fund. | Refer to SUPER.GEN.RLVR.9 - The account for the provided member identifier has been closed |
| SUPER.GEN.GEN.21 | Member not found with supplied information | This rejection message is received when the Rollover In or Rollover Out has been rejected by the other fund. | Refer to SUPER.GEN.GEN.21 - Member not found with supplied information |
| SUPER.GEN.GEN.25 | Unable to verify SMSF information | This rejection message is received when the Rollover In or Rollover Out has been rejected by the other fund. | Refer to SUPER.GEN.GEN.25 - Unable to verify SMSF information |
| SUPER.GEN.GEN.26 | Unable to verify SMSF information | This rejection message is received when the Rollover In or Rollover Out has been rejected by the other fund. | Refer to SUPER.GEN.GEN.26 - Unable to verify member |
What's Next?
Learn more about SuperStream status in detail in Rollover & Release Authority Statuses