This article captures common reasons for a Member Verification Request failing to help you resolve issues.
| Issue | Resolution |
| Employer not using Class ESA | - Provide your trustees with the Class ESA smsfdataflow
- All members are registered for Class ESA automatically when fund loaded.
|
| Fund not active on Class | - Load new funds to Class in timely manner
- Ensure fund status is active
|
| TFN incorrect or missing in Class | - When employer: provides TFN in MVR - TFN needs to be an exact match
- When employer doesn't provide TFN - secondary match performed
- Secondary match based on: Surname & DOB
|
| Surname not exact match | - Check for maiden names, hyphens and typos
|
| DOB incorrect | - Correctly record on Class or
- Employer to correct if they used incorrect
|
| Fund ABN incorrect | - ABN doesn’t match what’s recorded in Class
|