Introduction
The period update process can fail to run for a number of reasons. If it failed, you will receive a message saying 'The following error occurred: error message' in a red box at the top of the screen.
Common Period Update Error and Warning Messages
Below are some of the common error and warning messages and a link to the knowledge article which provides the resolution.
Error Message |
Knowledge Article |
| Can't Perform Benefit Allocation - XXXX Account XXXX has a weighted balance less than zero. Please check for negative member account balances. | Period Update error - Cannot Perform Benefit Allocation - XXXX Account XXXX has a weighted balance less than zero. Please check for negative member account balances. |
| Cannot perform Benefit Allocation - No members assigned to Asset Pool XXXX. Please check asset segregation for Asset Pool XXXX. | Period Update error - Cannot perform Benefit Allocation - No members assigned to Asset Pool XXXX. Please check asset segregation for Asset Pool XXXX. |
| Cannot perform Benefit Allocation - Asset Pool XXXX has total member account weighted balance equal to zero. Please check asset segregation for Asset Pool XXXX. | Period Update error - cannot perform benefit allocation, asset pool has total member account equal to zero |
| A cost base adjustment for Code on DD/MM/YYYY cannot be matched | Period Update Error - a cost base adjustment cannot be matched |
| Current Asset Pool Structure has a TRIS in a Segregated Pension Pool - Please Review the Asset Pool Structure | Period Update error - Current Asset Pool Structure has a TRIS in a Segregated Pension Pool - Please Review the Asset Pool Structure |
| Fund opening position is not balanced | Period Update error - Fund opening position is not balanced |
| A disposal of $xxx xxx units of Foreign cash account on 30/06/201X cannot be matched due to insufficient holding" | Period update error message "A disposal of $xxx xxx units of Foreign cash account on 30/06/201X cannot be matched due to insufficient holding" |
| A disposal of XX units of XX investment on DD/MM/YYYY cannot be matched due to insufficient holding | Period update error - A disposal of XX units of XX investment on DD/MM/YYYY cannot be matched due to insufficient holding |
| Bad Request or a random Error ID | Try again and if the problem persists, raise a support request |
| Cannot perform Benefit Allocation - Asset Pool (default pool) has total member account weighted balance equal to zero. | Period Update error: Wind up fund |
| A disposal of XXX units of a foreign bank account on 30/06/XXXX cannot be matched due to insufficient holding. | Period Update error: A disposal of XXX units of a foreign bank account on 30/06/XXXX cannot be matched due to insufficient holding |
| Negative Member Account Balance | Period Update Warning Message: Negative Member Account Balance |
| A prior period balance currently exists in Unallocated Member Entitlements | Period Update warning message: A prior period balance currently exists in Unallocated Member Entitlements |
| A quantity adjustment for XX on DDMMYYYY cannot be matched |
Period update error: A quantity adjustment for XXX on XX.XX.20XX cannot be matched" |
| The EventDocument does not conform to the EventType's schema: The element 'DateRange' has invalid child element 'EndPeriodDate'. List of possible elements expected: 'StartPeriodDate'. | Period Update error - The EventDocument does not conform to the EventType's schema: The element 'DateRange' has invalid child element 'EndPeriodDate'. List of possible elements expected: 'StartPeriodDate'. |