Introduction
The period update process can fail to run for a number of reasons. If it failed, you will receive a message saying 'The following error occurred: error message' in a red box at the top of the screen.
Common Period Update Error and Warning Messages
Below are some of the common error and warning messages and a link to the knowledge article which provides the resolution.
Error Message |
Knowledge Article |
Can't Perform Benefit Allocation - XXXX Account XXXX has a weighted balance less than zero. Please check for negative member account balances. | |
Cannot perform Benefit Allocation - No members assigned to Asset Pool XXXX. Please check asset segregation for Asset Pool XXXX. | Period Update error - Cannot perform Benefit Allocation - No members assigned to Asset Pool XXXX. Please check asset segregation for Asset Pool XXXX. |
Cannot perform Benefit Allocation - Asset Pool XXXX has total member account weighted balance equal to zero. Please check asset segregation for Asset Pool XXXX. | |
A cost base adjustment for Code on DD/MM/YYYY cannot be matched | Period Update Error - a cost base adjustment cannot be matched |
Current Asset Pool Structure has a TRIS in a Segregated Pension Pool - Please Review the Asset Pool Structure | |
Fund opening position is not balanced | |
Foreign bank account negative balance |
How to run a period update when the foreign bank account has a negative balance |
A disposal of $xxx xxx units of Foreign cash account on 30/06/201X cannot be matched due to insufficient holding" | |
A disposal of XX units of XX investment on DD/MM/YYYY cannot be matched due to insufficient holding | |
Bad Request or a random Error ID | Try again and if the problem persists, raise a support request |
Cannot perform Benefit Allocation - Asset Pool (default pool) has total member account weighted balance equal to zero. | |
A disposal of XXX units of a foreign bank account on 30/06/XXXX cannot be matched due to insufficient holding. | |
Negative Member Account Balance |
Period Update Warning Message: Negative Member Account Balance |
A prior period balance currently exists in Unallocated Member Entitlements | |
A quantity adjustment for XX on DDMMYYYY cannot be matched |
Period update error: A quantity adjustment for XXX on XX.XX.20XX cannot be matched" |
The EventDocument does not conform to the EventType's schema: The element 'DateRange' has invalid child element 'EndPeriodDate'. List of possible elements expected: 'StartPeriodDate'. |