Issue

The fund has recently moved to Class. The client is in full pension phase as he/she has retired. However, after running a period update, there is a preserved component under this pension account. How should I fix this?

Resolution

To resolve this issue, complete the Member Transitions information and then reprocess the period update.

Navigate to the Fund level > Members > Browse Members

1. Click on the relevant member's name
2. From the pop-up screen, click on Member Transitions tab
3. Click on New to add the Effective Date and choose the Transition Type
4. Click on Save
   
   

 Navigate to the Fund level > Periodic Processing > Period Update

1. Select the relevant Financial year
2. Re-process the existing period update