The Help Centre

Search

Unable to log into Class after entering the MFA authenticator code

Issue

Unable to log into Class after entering the MFA authenticator code. Receiving error message 'invalid authenticator code'.

Cause

The setting of "Date and Time" on the mobile device is not set automatically.

Resolution

iPhone: Navigate to Settings > General > Date & time > Enable "Set Automatically"
Android: Navigate to Settings > General management > Date and time > Enable "Automatic Date and Time"

Class Education

On-demand training courses and webinars to help you get the most from Class.