As we wrap up 2024, we would like to express our heartfelt gratitude for your continued support and trust. Your collaboration has made this year truly remarkable, and we greatly treasure the relationship we've built together. Here's to an even more successful and rewarding 2025!
Customer support during the festive season
Class Support will operate with adjusted hours from 9 AM to 5 PM (AEDT) between 23rd December 2024 and 3rd January 2025.
- Email Support: Available throughout the two-week period.
- Live Chat: Available on 23rd, 24th December and 2nd, 3rd January.
Phone support and normal operating hours will resume on the 6th January 2025.
We wish you and your families a safe, jouful and restful holiday season.
We would like to share some statistics of what we were able delivered in the calendar year 2024 so far.
| Support Ticket Created | 38,494 |
| Calls Received | 25,466 |
| Chats Serviced | 18,329 |
| Satisfaction Rating | 98.70% |
| Corporate Actions Implemented | 302 |
| 2024 Tax Statement Released | 1,610 |
We look forward to working with you in 2025!
Feedback time
At Class, we prioritise and value your input regarding our products.
We firmly believe that by actively listening to our customers and team members, we gain valuable inspiration to create improved products.
We invite you to explore our Ideas Portal - AHA, and share your suggestions. Any Class user can register on AHA by clicking here.
If you've already registered and have a login, kindly access the ideas portal via https://class.ideas.aha.io/
For detailed explanation on how to use AHA, please view this help article.