Welcome to the June edition of Class FAQs. 

This article outlines the most frequently asked questions from June 2026, along with suggested actions you can take to address each issue.

• SuperStream essentials
• Fund wind-ups made simple
• TBAR Console tips and tricks

We hope these insights support you as you finalise the financial year — wishing you a smooth and successful close to FY2026.

SuperStream Processing Queries

Errors when processing the Rollover In/Out

Two common errors may appear when initiating a Rollover In/Out in Class:

• We are currently unable to verify the member details with the ATO - please contact Class Support.
• Unable to call ATO verification services - please review the Tax Agent for the Fund

These errors generally indicate an issue with the Fund’s Tax Agent setup in Class or a mismatch between the member details recorded in Class and those held by the ATO.

Please refer to the links above to review the Fund and confirm that all details are correct, then try re‑initiating the rollover.

Request Rejected

This is not a SuperStream processing error — it occurs when the fund you are transferring to or receiving funds from rejects the request.

The rejection notice is usually accompanied by one of several possible messages. These may include (but are not limited to) the following:

• SUPER.GEN.GEN.2 - Unique superannuation identifier (USI) not known to Superannuation entity (ABN)
• SUPER.GEN.RLVR.6 - Rollover could not be processed due to rules within the Superannuation fund
• SUPER.GEN.RLVR.9 - The account for the provided member identifier has been closed
• SUPER.GEN.RLVR.21 - Member not found with supplied information
• SUPER.GEN.RLVR.25 - Unable to verify SMSF information
• SUPER.GEN.GEN.26 - Unable to verify member

While we have articles that address specific errors, the most effective next step when a rollover is rejected is to contact the external fund to confirm the reason for the rejection.

Once you have that information, you can update the relevant details in Class, or alternatively request that the external fund initiate the Rollover In/Out from their end.

Delete/change a SuperStream Event that have been processed

This is a common query received by our Support Team at Class.

Our Help Guide provides step‑by‑step instructions on how to manage this scenario: Delete Incorrect Rollover or Release Authority processed through SuperStream.

Once a SuperStream message has been successfully sent, it cannot be recalled, amended, or cancelled. Think of it like the postal system — once a letter has been mailed, it cannot be retrieved.

In most cases, the first step is to contact the external fund and request that they reject the rollover from their end. This will close the workflow.

If this is not possible, please refer to the article linked above, as we may need additional information to assist further.

Deletion of Release Authority Request

With regards to requesting to delete a business event generated by a SuperStream Release Authority, ATO has provided Class with the following instructions:

Once a Release authority is issued to the fund, the fund are obligated under the Release Authority (RA) legislation to

• pay the required amount to the ATO within 10 business days AND
• return the Release Authority Statement to the ATO within 10 business days.

Failure to complete both steps or payment/lodgment outside of the timeframe could be subject to future compliance action and penalties may apply. Funds can refer to: Release authorities.
 
For the Division 293 tax liability, members can choose to lodge an election, pay their assessment by the due date, or do a combination of both. Even if the member has paid the Div293 from their personal funds, where a valid Release Authority has been issued, the fund is still required to respond/pay. Individuals can refer to: Division 293 tax on concessional contributions by high-income earners.
 
Once a successful RAS outbound response (RASOR) message has been supplied, the fund is considered to have complied with returning the RAS statement. There is no agreed system/process in place within the current SuperStream standards to cancel or reverse a Release Authority or Release Authority Statement. Failure to make the related payment, however, is a compliance issue and the SMSF could be subject to future compliance action.

Please note that where a member has made an election for the funds to be released from the SMSF and the ATO has issued a Release Authority to the SMSF Class is unable to make any changes to the ATO issued Release Authority unless there is a written correspondence from the ATO showing that that amount no longer needs to be released from the SMSF.

Thank you for your understanding and ongoing support.

Fund Wind up 

When winding up a fund, it’s important to ensure each step is completed in sequence to avoid issues such as residual balances or negative member balances.

To assist you, we have a detailed step‑by‑step Help Guide that walks you through the full wind‑up process. Please refer to this article for guidance.

In addition to this, we often receive queries about period update errors when winding up a fund. If you encounter any period update issues during the wind‑up process, please refer to the article. It provides clear guidance on resolving errors specifically related to period updates in wind‑up scenarios.

Processing Final Rollover out for Fund Wind Up via SuperStream

When tax refunds form part of the final rollover benefit for a wind‑up fund, the SuperStream rollover out request can only be initiated once the refund has been deposited into the fund’s bank account.

During the preparation of the fund’s final wind‑up financials—prior to audit and tax lodgment—there may be insufficient cash available to process the final rollover payout if the tax refund has not yet been received. As a result, the SuperStream rollover out cannot proceed due to the lack of available funds.

Please also note that the ATO will not cancel the SMSF’s ABN until 28 days after the final return for the winding‑up fund has been lodged.

For further guidance on completing the final rollover out for fund wind-up in the described scenario, refer to the following article.

TBAR and Transfer Balance Cap Indexation

Most transfer balance account events must be reported quarterly . You are required to report any event that affects a member’s transfer balance within 28 days after the end of the quarter in which the event occurs. 

To help you stay compliance please refer to our User Guide and a Summary of Knowledge Base Articles for everything TBAR-related in Class- including Transfer Balance Cap Indexation July 2023.

With the June release, Class has updated the system to reflect the FY25 TBAR indexation changes. These update support the new Transfer Balance Account thresholds for FY25. More details are available here. 

To make tracking even easier, The TBAR Console has a column for PTBC "Personal Transfer Balance Cap in the Transfer Balance Account table-helping you quickly identify the differences between TBA and the remaining amount.