Issue

Why is the balance displayed in the Browse Members screen and the Member Summary Report different?

Resolution

The following provides an explanation of differences between the balance in the Browse Member screen and the Member Summary Report.

Navigate to Fund level > Members > Browse Member

The Balance showing in this screen is the current member account balance. This includes contributions, insurance payments and pension drawdowns incurred during the current financial year.

Normally, the Member Summary Report and Member Statement are run for a particular financial year ending 30 June. The balance is therefore as at that particular date. 

All member account transaction movements will generate a difference between these two screens. 

The Total balance in the Member Console is the same as the balance shown in the Browse Member screen.