This page will guide you through how to set up email notifications for SuperStream including:
Navigate to Business Level > Settings > Notifications
Setting up a new recipient
You will need to set up a user or contact first before you can select them to receive notifications
- Ensure that Enable Rollovers & Release Authorities notifications are turned on
- Click on + Add recipient
- On the pop-up, search for the contact name
- Select the appropriate update that you wish to be notified of. We recommend that you subscribe to all events (This selection can be changed later. For more information on what each of the events means, please refer to the table below).
- Click on Add Contact
- Once the new contact has been added, the name will appear on the table
|
Event Type
|
Description |
|
Release Authority Request Received
|
A Release Authority has been received from the ATO and requires action |
| Release Authority Payment Error | A Release Authority payment has been rejected by the ATO - you will need to follow up with the ATO |
| Rollover In Request Invalid | There was an error initiating the Rollover In. You need to contact Class Support to have the issue investigated |
| Rollover In Invalid Transaction | There was an error initiating the Rollover In. You need to contact Class Support to have the issue investigated. |
| Rollover In Unmatched | The Transferring Fund has processed the Rollover In and has transferred the payment to the Fund bank account. You need to confirm that the payment is in the bank account and then match the cash to the business event |
| Rollover Out Initiation Invalid | The was an error initiating the Rollover Out. You need to contact Class Support to have the issue investigated |
| Rollover Payment Request Received | A Rollover Out Request has been received from the Receiving Fund and requires action |
| Rollover In Rejected |
The Rollover In request was rejected by the Transferring Fund. You need the member to verify the rollover details and if the Rollover In is still required, you need to initiate the Rollover again. |
| Rollover Out Payment Error |
The Rollover Out Payment has been rejected by the Receiving Fund. You need to contact Class Support to have the issue investigated |
Editing or removing an existing recipient
- To remove a recipient, click Remove Recipient and follow the prompts
- To update the list of notification type for a given recipient, use the checkbox to tick or untick the required boxes
What's Next?
Learn what the next steps are if you receive any SuperStream Rollovers & Release Authorities emails.
You can also Learn how to Initiate Rollover In (via SuperStream) and ensure your funds are Superstream ready with our FAQ's and Checklist