System Status Updates

We are thrilled to introduce our dedicated System Status page. The Class System Status page provides quick status updates about both planned and unplanned system outages that might affect the Class application. Additionally, this page offers insights into the operational status of select third-party services, such as the ATO, allowing you to gauge their impact on critical functionalities like lodgments.

For real-time updates during unplanned outages, visit the Class Status Page.

Apart from the Class System Status page, our feeds team also provides regular updates regarding any outages from our data feeds provider. You can access this information on the Data Feeds Status page.

Customer Support Portal

We are excited to announce the launch of our new Customer Portal, providing you with an extended channel for accessing support. The Customer Portal is a secure and personalized hub where you can initiate new support requests, monitor the progress of existing requests, review resolutions from past tickets, and even create follow-up requests related to resolved issues.

To learn how to access our Customer Portal, please refer to the Knowledge Base article available on the platform.

Recorded Webinars

Did you know that over the past two months, our team of experts have conducted live webinars on a range of hot topics? These topics have included:

Resolving Period Update Issues & Processing Transactions in Bulk
Preparing for the New Income Year
Unravelling Corporate Action Automation
Investment Trust Webinar 
Cryptocurency Processing
Superstream Processing
Are you ready for year end?

If you missed any of these webinars, don't worry! 

You can always visit our page - Training - Class and login using your Class login. If you head to 'Recorded Webinars' you can access the recorded versions of these webinars.

Wind up

If you're wondering about the essential steps to correctly wind up your fund, we've got you covered. You can find detailed guidance in our Knowledge Base article on 17 Steps for Winding up a Fund on Class. This resource will walk you through the recommended steps for winding up an SMSF in Class. It's crucial to complete the wind up process accurately.

Pension-  Establishment, Review, Drawdown and Commutation

August is a great time to review pensions in your funds and we would like to highlight key aspects related to pensions transactions.

You will find information related to establishing different types of pensions in this summary article. To see an overview of all pensions within your business at a glance, explore the Pensions tab on the  Member Console page.

Additionally, did you know you have the capability to set up a transaction rule for pension drawdowns and, in specific cases, execute a bulk pension commutation event? For more insights, read through the summary article on Pension drawdowns and commutations.

To view the FAQ newsletters from previous months, please click here.