It's come to another year end and we would like to take this time to extend our heartfelt gratitude for working with us in 2023! It has been an absolute pleasure and delight supporting you throughout the year.
We are thrilled to announce that Class has been honored as the SMSF Software Provider of the Year at the prestigious SMSF Adviser Awards 2023. This achievement stands is a testament to the continuous support from esteemed clients like you. Thank you for helping us in driving innovation and growing in the SMSF Industry .
Customer support during the festive season
Our offices will operate with limited staffing from 9am to 5pm (AEDT) from 27 Dec 2023 to 5 Jan 2024. Our teams will be contactable via Live Chat only, with phone support resuming on 2 Jan 2024. Our normal operation hour will resume from 8 Jan 2024. From the entire Class Customer Service team, we wish you and your families safe & happy holidays!
Here are some statistics of services delivered in the calendar year 2023.
| Support Ticket Created | 33,042 |
| Calls Received | 12,097 |
| Chats Answered | 14,329 |
| Satisfaction Rating | 98.80% |
| SLA Achieved | 96.30% |
We look forward to working with you in 2024!
Feedback time
At Class, we prioritize and value your input regarding our products.
We firmly believe that by actively listening to our customers and team members, we gain valuable inspiration to create improved products.
We invite you to explore our Ideas Portal - AHA, and share your suggestions. Any Class user can register on AHA by clicking here.
If you've already registered and have a login, kindly access the ideas portal via https://class.ideas.aha.io/
For detailed explanation on how to use AHA, please view this help article.