What is MFA?
Multi-Factor Authentication (MFA) is an security measure that includes a secondary way to prove your identify, in addition to your password.
Class supports two methods of authentication: Authenticator Apps and SMS
Which users require MFA?
All users, including those with access to Class, Client view and the Class Investor (mobile) app require MFA to login since 09 Feb 2023.
Which MFA option is recommended?
Both options are secure however authenticator apps are generally considered to be a more secure option that SMS method as SMS messages are not encrypted when sent so this may make the SMS messages more vulnerable to phishing.
What if I forget or need to reset my MFA?
All users can reset their own MFA by answering security questions that they set up when they first set up MFA.
If you forget the answers to your security questions:
Class app users can contact their Access Controllers who will be able to reset MFA in the Maintain User screen
Client view and Class Investor (mobile) app users can contact your Class accountant or administrator. Users with read/write permissions will be able to reset MFA.
Why can't I login to the Class Investor (mobile) App anymore?
Class Investor (mobile app) only supports version 1.0.26 and onward. If you can't login please ensure that you are using the latest version of the app.
Can I switch authentication option if I'm already set up?
Yes, once you reset your MFA you will have the option to pick either SMS or Authenticator.
Can I set up MFA on the Class Investor (mobile) App?
We recommend you set up MFA on a browser on Client view first. Once you have set up MFA there you will be asked for MFA the first time you login to the Class Investor App.
Do I need MFA if I have set up a pin or biometrics on the Class Investor (mobile) App?
Yes, you will need to have MFA enabled for the first time you login to the Class Investor (mobile) app.
Once you have set up MFA, if you enable pin or biometrics to login to the app, you will not be require to enter you MFA again.
When I select SMS and enter new mobile number, will it be available in Class administrator view?
No, the mobile number won't be visible in Class administrator view.