Welcome to the February edition of FAQs!
Class Ignite 2025 is coming to a New Location
SuperStream Rollover & Release Authority Information
- SMSF SuperStream rollovers and release authorities remains as a hot topic, all of the related Help Guide articles can be found via this link.
- What is an ESA and where can I find it in Class?
- Is "smsfdataflow" a valid ESA for SuperStream?
- We put together this checklist to help you prepare for SuperStream Rollovers and Release Authorities (RA)
- Still have questions about SuperStream? Please check out our Superstream FAQs page for more information. Or watch our recorded webinar on SuperStream via Training.class.com.au
Errors when processing Rollover In/Out
There are two common errors that can occur when initiating the Rollover In/Out from Class:
- We are currently unable to verify the member details with the ATO - please contact Class Support.
- Unable to call ATO verification services - please review the Tax Agent for the Fund
These errors can occur due to issues with your Tax Agent setup in Class or, due to the member details not matching between Class/ATO.
You can follow the links above to review the Fund and confirm these details.
Request Rejected
When SuperStream messages initiated in Class are rejected by the funds receiving the messages, this rejection message is often accompanied by one of many different message codes. These could include (but are not limited to) the following:
- SUPER.GEN.GEN.2 - Unique superannuation identifier (USI) not known to Superannuation entity (ABN)
- SUPER.GEN.RLVR.5 - Rollover Process unsuccessful
- SUPER.GEN.RLVR.6 - Rollover could not be processed due to rules within the Superannuation fund
- SUPER.GEN.RLVR.9 - The account for the provided member identifier has been closed
- SUPER.GEN.RLVR.21 - Member not found with supplied information
- SUPER.GEN.RLVR.22 - No longer a member of Superannuation entity
- SUPER.GEN.RLVR.25 - Unable to verify SMSF information
- SUPER.GEN.GEN.26 - Unable to verify member
While we have some articles in relation to specific errors, the best course of action when a Rollover has been rejected is to contact the external fund to confirm the reason why.
You can then make the required changes in Class, or alternatively have the external fund initiate this Rollover In/Out from their end.
Training and Webinars
Training:
Class offers a complimentary online course, Class Essentials, covering modules and topics presented in our live training courses. These modules can be attempted in any order, and upon completion, you will receive a certification of achievement.
Webinars:
Date |
Title | Link |
27 Aug 2024 | Tax Statement Processing | Recorded Webinar |
29 Oct 2024 | Pension Processing in Class | Recorded Webinar |
31 Oct 2024 | Class Product Update | Recorded Webinar |
3 Dec 2024 | Corporate Action Processing | Recorded Webinar |
21 Jan 2025 | Property Processing - Split and combine, depreciation worksheet | Recorded Webinar |
4 Feb 2025 | Managing Contract for Difference (CFD) | Recorded Webinar |
11 Feb 2025 | Year End Processing | Recorded Webinar |
25 Feb 2025 | Connect Share Registry & Data Feeds Console Management | Recorded Webinar |
6 Mar 2025 | Class Product Update | Registration Link |
11 Mar 2025 | Property Processing- Cost Base, CGT Calculations and Depreciation Worksheet | TBA |
Please keep a lookout for our in-app shoutout pop-up notifications detailing how to register for our future webinars.
To view the FAQs newsletters from past months please click here.
As always, you can contact the Class Customer Service team on 1300 851 057, Chat with us via Live Chat, or email us at support@class.com.au